If you have a leak inside your house, please contact a plumber immediately.

If you have a leak outside your house please call our office immediately. During office hours you may need to leave a message due to high volume calls. If it is after hours/holidays or weekends please press '1' to speak to the dispatcher. 

Most water leaks go unnoticed until you receive a large water bill. You do not need to be a plumber to check out common problem areas in your home. You can reduce your water bill up to 10% by fixing simple leaks such as worn toilet flappers, dripping faucets and other leaking valves. Over time, the cost of not fixing a leak really adds up.

Cost of LeaksVolume (m3/day)Cost/DayCost/MonthCost/Year

Leaking Faucet – Slow drip

0.070

$0.77

$22.97

$279.41

Leaking Faucet –

Steady drip

0.115

$1.26

$37.73

$459.04

Leaking Faucet – Stream

0.450

$4.92

$147.63

$1,796.22

Leaking Faucet - Steady

2.500

$27.34

$820.19

$9,979.03

My Pipes & Plumbing

While the Municipality owns the water meter on your property, you are responsible for maintaining or replacing water pipes underground or inside buildings on your side of the property line.

Customers are responsible for protection of the water meters from damage and freezing.

Using Your Water Meter to Discover Water Leaks

To discover water leaks in your home, you need to follow these steps:

  1. Locate the low flow indicator or sweep hand on the water meter face.
  2. Turn a tap on and run the water slowly. Look at the low flow indicator and observe it rotating. Turn the tap off.
  3. Check around the house to ensure that you are not using water. Turn off all taps, do not use any water and check to ensure outside hoses are turned off.
  4. Go back to the water meter and observe the low flow indicator; it should not be rotating.
  5. If the low flow indicator is not rotating, you do not have a leak.
  6. If the low flow indicator is rotating, you may have a leak.
  7. You may wish to contact a qualified tradesperson to help you find and repair any leaks.

Checking Your Toilet for Leaks

High volume water leaks often come from toilets. They are hard to detect and are usually caused by worn or misaligned parts.

Follow these steps to check your toilet for leaks:

  1. Put a small amount of food colouring in the toilet tank.
  2. Wait 10 minutes, then check to see if water in the toilet bowl is coloured. If it is, the toilet flapper could be leaking. This is relatively simple and inexpensive to replace.
  3. While the toilet top is removed, look to see if the water level is close to the overflow pipe. The overflow pipe is a plastic pipe with an open end just below the top of the tank.
  4. If the water level is close, or overflowing into the pipe, this could be where the water is leaking.
  5. If the tank water level is too high, you need to adjust the ball valve which controls the amount of water in your toilet tank.Check around the house to ensure that you are not using water. Turn off all taps, do not use any water and check to ensure outside hoses are turned off.

Checking Your Faucet for Leaks
A leaking faucet can waste from 280 to 750 L of water in a week. To avoid leaking faucets and pipes you should:
  • Check all faucets and pipes periodically
  • Watch for drips
  • Replace faulty parts

Checking Your Appliances for Leaks
Electronic leak sensors placed under major household appliances, such as dishwashers and washing machines, alert you as soon as water starts to collect underneath the appliance.